Return Portal
We offer an extremely generous 60-days, plenty of time to assess whether Elitone is right for them. You may also find answers to your questions in our FAQs.
For a full refund, we must receive the returned product within 60 days of the purchase date. Only proceed if you have reviewed the Return Policy HERE.
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Return Screening
Assess whether someone can proceed with an automated return
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Which product? (no opened GelPad packs)
Enter any additional information about the quiz
Return Elitone
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Add RecommendationAdd TagsView All Assigned TagsReturn Elitone URGE
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Add RecommendationAdd TagsView All Assigned TagsReturn Other (e.g., Compression Socks, unopened Replacement GelPad packs)
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Add RecommendationAdd TagsView All Assigned TagsExchange device
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Have you used the product?
Your answer does NOT impact your eligibility for a full refund.
No... and I haven't opened the GelPad packs.
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Add RecommendationAdd TagsView All Assigned TagsNo... but I opened a GelPad pack.
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Add RecommendationAdd TagsView All Assigned TagsYes... and I've completed the recommended 6-week treatment.
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Add RecommendationAdd TagsView All Assigned TagsYes... but I haven't completed the recommended 6-week treatment.
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Please describe why you want to return the product?
Your answer does NOT impact your eligibility for a full refund.
I'm not able to use it (e.g., I'm too busy, I have a contraindication, It's not what I expected)
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Add RecommendationAdd TagsView All Assigned Tags I'm not feeling internal contraction or I can't place it correctly
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Add RecommendationAdd TagsView All Assigned TagsI think my device is malfunctioning
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Add RecommendationAdd TagsView All Assigned TagsI have a skin irritation or other side effect
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Add RecommendationAdd TagsView All Assigned TagsI think I ordered the wrong product (Elitone vs. Elitone URGE)
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Add RecommendationAdd TagsView All Assigned TagsI could benefit from more time.
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Add RecommendationAdd TagsView All Assigned TagsOther
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Which best describes why you want to return the product?
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I have a contraindication
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Add RecommendationAdd TagsView All Assigned TagsFor financial reasons
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Add RecommendationAdd TagsView All Assigned TagsI changed my mind, I don't think it will work for me
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Add RecommendationAdd TagsView All Assigned TagsOther
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Which best describes your situation?
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I didn't see any improvement
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Add RecommendationAdd TagsView All Assigned TagsI have a skin irritation or other potential side effect listed in the User Manual.
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Add RecommendationAdd TagsView All Assigned TagsI think my device is malfunctioning
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Add RecommendationAdd TagsView All Assigned TagsOther
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Did the device work previously?
Your answer does NOT impact your eligibility for a full refund.
No... It's new and I've not been able to get it to work properly.
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Add RecommendationAdd TagsView All Assigned TagsYes... It previously worked fine, but recently malfunctioned
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Let's Troubleshoot
Struggling to get your Elitone to work correctly? We've compiled answers to the most common issues that new users experience. Reviewing these troubleshooting tips is often the fastest way to get you using Elitone correctly.
Take me to the Troubleshooting page.
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Add RecommendationAdd TagsView All Assigned TagsI've watched and read all the suggestions and still have an issue.
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Let's see if we can help
Not seeing the results you expected? It can take up to 6 weeks to see improvement, and many customers resolve this quickly with personalized support or simple adjustments.
View Treatment Tips - Our best tips for better results
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Add RecommendationAdd TagsView All Assigned TagsGet Personalized Help (Recommended) - One-on-one support by email
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Add RecommendationAdd TagsView All Assigned TagsRequest an Extension - More time to complete treatment
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Add RecommendationAdd TagsView All Assigned TagsContinue with Return - I'm done
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How Can We Help?
Please include your email you purchased with, name, and how we can help you or your request.
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Initiate Return
Please provide the requested information to initiate your return.
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Our Customer Service team can help you complete this return.
FDA regulation requires that we collect additional information. Please contact our Customer Service team by phone
at 978-435-4324 (M-F, 9-5 Eastern).
at 978-435-4324 (M-F, 9-5 Eastern).
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Our Customer Service team can help you complete an Exchange.
Please contact our Customer Service team by phone
at 978-435-4324 (M-F, 9-5 Eastern).
at 978-435-4324 (M-F, 9-5 Eastern).
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You are eligible for Self Service
To process the return/exchange through our automated system you need to provide your Order Number. If you cannot, pease contact our Customer Service team at customercare@elitone.com.
I HAVE MY ORDER NUMBER
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Retake
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