Elidah Satisfaction Guarantee:

We stand behind the quality of Elitone® medical devices. If you’re not satisfied, we offer a refund or replacement if RECEIVED back within 60 days of purchase from elitone.com. Returns from other websites must follow their specific policies.
Please Note: It may take up to 6 weeks of consistent use at high intensity to see improvement (see User Manual for treatment plan).

Return Process:

1: Start on the Contact-Us Page:

• Select “Customer” > “Returns”
• Answer a few questions to check eligibility via the Self-Service Returns Portal. Wait for the approval email.
• Otherwise: call 978-435-4324 (9-5 EST).

2: Prepare the Return:

• Include the device, all accessories, unused GelPads (max. 2 packs used), and proof of purchase (if bought from a clinician).
• Write the order # and name on the outside of the box. (Failure to do so may delay processing.)
• (Return  shipping is at your expense; tracking is recommended.)

3: Ship to:

• Elidah, Attn: Returns
  31 Pecks Ln Ste 11, Newtown, CT 06470

Refund Details:

• No restocking fee.
• Refunds will be processed within 14 days of receiving the return, as contents will be checked.
• Returns must be appropriately packaged and undamaged. Refunds will be reduced for misuse or missing items (more than 2 used GelPad packs).
• Any returns received more than 60 days from the purchase date may be returned to you or receive a partial refund.
• Refunds will be issued to the original payment method.

Please do not email to confirm receipt of your return.