Return Policy

Elidah offers a satisfaction guarantee on Elitone® products.  We stand behind their quality and hope you are happy with your purchase. If you are not satisfied, we can offer a refund or replacement if we RECEIVE the product back within 60 calendar days from the date of purchase from We will refund up to two opened (i.e. used) GelPad packs. Additional GelPad packs must be sealed to be eligible for return.

If you buy Elitone from another website, the return policy adheres to that website’s policy.

Elitone and Elitone Urge: Please consider that it may take up to six weeks of consistent use at a high treatment intensity to see improvement. Improvement may take longer depending on the baseline severity and the body’s natural response to treatment. For best results, we recommend following the treatment plan provided in the User Manual. Elidah’s Customer Service team is here to answer questions. To return the product, please follow these steps:

Step 1: Get the Return Authorization Code

  • Identify your order number
  • Call Customer Service at 978-435-4324.
  • Answer a few questions that will help us serve our customers better.
  • Customer Service will provide a Return Authorization Code.

Step 2: Prepare Package for Return

  • Include the following items inside a small box:
  • The product and all accessories (e.g., cables, belt clip, storage case).
  • Do not return used GelPad packs.
  • All product documentation (e.g., User Manual).
  • Receipt or proof of purchase if purchased from a clinician.
  • The Return Authorization Code written on a piece of paper or the box.

Step 3: Mail to Elidah

  • Ship the product to:
    810 Main St., Suite C
    Monroe, CT 06468
  • There is no restocking fee, however, you are responsible for the return shipping.
  • We recommend the use of a delivery service that provides tracking information.

We cannot refund you if we do not RECEIVE the device within 60 calendar days from the purchase date. Refunds will be made to the original payment method. We reserve the right to reduce the refund amount if the returned product was not packaged appropriately and was damaged during the return, if there was evidence of misuse, or if additional GelPad packs (beyond 20 are not returned. After RECEIVING the product within 60 days of purchase, please allow 14 days to process the refund.