Return Portal
We offer an extremely generous 60-day return policy, plenty of time to see whether Elitone is right for them.
For a full refund, we must receive the returned product within 60 days of purchase date.
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Return Screening
Assess whether someone can proceed with an automated return
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Which product? (no opened GelPad packs)
Enter any additional information about the quiz
Return Elitone
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Add RecommendationAdd TagsView All Assigned TagsReturn Elitone URGE
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Add RecommendationAdd TagsView All Assigned TagsReturn Other (e.g., Compression Socks, unopened Replacement GelPad packs)
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Add RecommendationAdd TagsView All Assigned TagsExchange device
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Have you used the product?
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No... and I haven't opened the GelPad packs.
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Add RecommendationAdd TagsView All Assigned TagsNo... but I opened a GelPad pack.
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Add RecommendationAdd TagsView All Assigned TagsYes... and I've completed the recommended 6-week treatment.
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Add RecommendationAdd TagsView All Assigned TagsYes... but I haven't completed the 6-week treatment.
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Which best describes why you want to return the product?
Your answer does NOT impact your eligibility for a full refund.
I'm not able to use it (e.g., I'm too busy, I can't place it correctly, I have a contraindication. It's not what I expected)
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Add RecommendationAdd TagsView All Assigned TagsI think I ordered the wrong product (Elitone vs. Elitone URGE)
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Add RecommendationAdd TagsView All Assigned TagsI'm not feeling internal contraction or seeing improvement
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Add RecommendationAdd TagsView All Assigned TagsI have a skin irritation or other side effect
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Add RecommendationAdd TagsView All Assigned TagsI think my device is malfunctioning
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Add RecommendationAdd TagsView All Assigned TagsOther
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Which best describes why you want to return the product?
Your answer does NOT impact your eligibility for a full refund.
I have a contraindication
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Add RecommendationAdd TagsView All Assigned TagsFor financial reasons
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Add RecommendationAdd TagsView All Assigned TagsI don't think it will work for me
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Add RecommendationAdd TagsView All Assigned TagsOther
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Which best describes why you want to return the product?
Your answer does NOT impact your eligibility for a full refund.
I didn't see improvement
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Add RecommendationAdd TagsView All Assigned TagsI improved, but want to return it to get my money back
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Add RecommendationAdd TagsView All Assigned TagsI have a skin irritation or other potential side effect listed in the User Manual.
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Add RecommendationAdd TagsView All Assigned TagsI think my device is malfunctioning
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Add RecommendationAdd TagsView All Assigned TagsOther
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Did the device work previously?
Your answer does NOT impact your eligibility for a full refund.
No... It's new and I've not been able to get it to work properly.
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Add RecommendationAdd TagsView All Assigned TagsYes... It previously worked fine, but recently malfunctioned
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Let's see if we can help
Struggling to get your Elitone to work correctly? We've compiled answers to the most common issues that new users experience. Reviewing these troubleshooting tips is often the fastest way to get you using Elitone correctly.
Take me to the Troubleshooting page.
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Add RecommendationAdd TagsView All Assigned TagsI've watched and read all the suggestions and still have an issue.
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Let's see if we can help
Not seeing the improvement you expect? While it typically takes up to 6 weeks to see improvement, let's make sure you're maximizing your opportunity for success. We've compiled our best tips for effective treatment, and trying these recommendations is often the fastest way to achieve results.
Take me to the treatment tips
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Add RecommendationAdd TagsView All Assigned TagsI've watched and read all the suggestions and still want to return the device.
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Check Eligibility for Self-Service Returns
Please complete the questions below. Don't worry, if you're not eligible for self-service you'll just communicate directly with Customer Service to initiate the return.
You are eligible for Self Service.
To process the return/exchange through our automated system you need to provide your Order Number. If you cannot, please contact our Customer Service team at customercare@elitone.com.
I HAVE MY ORDER NUMBER
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We cannot process your return through our automated system.
Don't worry. You may still be eligible for a full refund. FDA regulation requires that we collect additional information. Please contact our Customer Service team by phone at 978-435-4324 (M-F, 9-5 Eastern).
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Unfortunately your product is not eligible for auto-returns.
Don't worry. You may still be eligible for a full refund. Please contact our Customer Service team by phone at 978-435-4324 (M-F, 9-5 Eastern).
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Go to Troubleshooting Tips
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