Questions? Comments? Concerns?
We’d be more than happy to ease your mind with more details about Elitone®. You may also find answers to your questions in our FAQs. Contact us through the form is best:
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Current Customer
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Interested Patient
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Healthcare Provider
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Other
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Delivery / Tracking
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Troubleshooting
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Missing/Broken Cables
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Returns
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Other
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Shipping and Tracking

Orders placed on elitone.com ship USPS from Connecticut, typically the next business day. You'll receive a tracking email when your order ships. Please check your Junk/Spam folder for this email! You can also lookup your tracking information with your Order ID and email.

Lookup my tracking information
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I still have a question.
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Filling an Rx for a patient
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Offering Elitone in my practice
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Obtaining additional product info
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Other
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Clinician Info

Our Clinicians page provides helpful information for healthcare professionals, including summaries of clinical studies. If you've reviewed that info and still have a question, please continue.

I still have a question.
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How Can We help?

Please include your email, name, practice info, patient name (if applicable), and the best way to contact you (e.g., email, phone number, time of day)
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Prescribing and Recommending Elitone

Elitone is available both OTC and with an Rx. We work closely with healthcare providers to get Elitone to your patients. Visit HERE to learn more.

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Have you reviewed our FAQs?

Our FAQ page is a great resource. It includes helpful answers to the most common customer questions. What question do YOU have about Elitone?

"Does Medicare cover it?"
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"How do I use it?"
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"Is it right for me?"
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"How do I buy it?"
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See all the FAQs
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I have another question.
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Troubleshooting

Visit the Start page for tips on proper device use and how to troubleshoot common issue.

I'm having a battery issue
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I'm not feeling anything
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I can't get the lights to change
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See all the treatment and troubleshooting tips
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I reviewed the Start page but still have an issue.
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Returns

Product purchased from elitone.com can be returned (received) within 60 days of purchase for a full refund. Review our Return Policy HERE.

I reviewed the Return Policy and want to proceed to Return Portal.
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Order Replacment Cables

Lost or broken cables? No problem. Click HERE to order replacment cables. Free Shipping.

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Returns

We offer a 60-day money back return policy. To initiate the return you'll need to call (978.435.4324) our office during regular business hours (M-F, 8:30-5 ET).
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Elidah, 31 Pecks Lane, Ste 11, Newtown CT 06470 or (978) 435-4324 9-5pm EST.