Questions? Comments? Concerns?
We’d be more than happy to ease your mind with more details about Elitone®. You may also find answers to your questions in our FAQs. Contact us through the form is best:
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Current Customer
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Add RecommendationAdd TagsView All Assigned TagsHealthcare Provider
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Delivery / Tracking
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Add RecommendationAdd TagsView All Assigned TagsTroubleshooting
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Add RecommendationAdd TagsView All Assigned TagsMissing/Broken Cables
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Add RecommendationAdd TagsView All Assigned TagsReturns
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Shipping and Tracking
Orders placed on elitone.com ship USPS from Connecticut, typically the next business day. You'll receive a tracking email when your order ships. Please check your Junk/Spam folder for this email! You can also lookup your tracking information with your Order ID and email.
Lookup my tracking information
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Add RecommendationAdd TagsView All Assigned TagsI still have a question.
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Filling an Rx for a patient
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Add RecommendationAdd TagsView All Assigned TagsOffering Elitone in my practice
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Add RecommendationAdd TagsView All Assigned TagsObtaining additional product info
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Clinician Info
Our Clinicians page provides helpful information for healthcare professionals, including summaries of clinical studies. If you've reviewed that info and still have a question, please continue.
I still have a question.
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How Can We help?
Please include your email, name, practice info, patient name (if applicable), and the best way to contact you (e.g., email, phone number, time of day)
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Prescribing and Recommending Elitone
Elitone is available both OTC and with an Rx. We work closely with healthcare providers to get Elitone to your patients. Visit HERE to learn more.
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Have you reviewed our FAQs?
Our FAQ page is a great resource. It includes helpful answers to the most common customer questions. What question do YOU have about Elitone?
"Does Medicare cover it?"
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Add RecommendationAdd TagsView All Assigned Tags"How do I use it?"
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Add RecommendationAdd TagsView All Assigned Tags"Is it right for me?"
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Add RecommendationAdd TagsView All Assigned Tags"How do I buy it?"
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Add RecommendationAdd TagsView All Assigned TagsSee all the FAQs
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Add RecommendationAdd TagsView All Assigned TagsI have another question.
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Troubleshooting
Visit the Start page for tips on proper device use and how to troubleshoot common issue.
I'm having a battery issue
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Add RecommendationAdd TagsView All Assigned TagsI'm not feeling anything
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Add RecommendationAdd TagsView All Assigned TagsI can't get the lights to change
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Add RecommendationAdd TagsView All Assigned TagsSee all the treatment and troubleshooting tips
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Add RecommendationAdd TagsView All Assigned TagsI reviewed the Start page but still have an issue.
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Returns
Product purchased from elitone.com can be returned (received) within 60 days of purchase for a full refund. Review our Return Policy HERE.
I reviewed the Return Policy and want to proceed to Return Portal.
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Order Replacment Cables
Lost or broken cables? No problem. Click HERE to order replacment cables. Free Shipping.
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Returns
We offer a 60-day money back return policy. To initiate the return you'll need to call (978.435.4324) our office during regular business hours (M-F, 8:30-5 ET).
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Corporate Headquarters:
Elidah, Inc.
31 Pecks Ln, Ste. 11
Newtown, CT 06470 USA
+1 (978) 435-4324
Business Hours: M-F, 9-5 Eastern
