Prefer to work with your own doctor instead of using telehealth? That’s absolutely fine. Here’s how the process works:
Step 1: Ask your doctor to send us the prescription form
Your doctor will need to complete the Detailed Written Order and send it to us by email or fax. To make this easier, we provide a fillable PDF version of the form, which you can download here.
Step 2: Upload your insurance information
Once your doctor has sent the order, upload your insurance information through our HIPAA-compliant portal using the buttons below. You’ll also be asked to complete a few forms so we can contact your insurance provider and verify your eligibility.
Step 3: Stay alert for messages from Elitone
Please watch for emails, phone calls, or text messages from Elidah (Elitone). We may need to reach you to complete the prescription process. If we’re unable to connect with you, your order may be delayed. The most common cause of delays is simply not hearing back from the patient.